Frontline workers make up 80% of the global workforce and are critical to industries like manufacturing, retail, and hospitality. Despite their importance, they often face significant challenges, including handling difficult situations, working irregular hours, and low pay. Unfortunately, their professional development is often overlooked, with traditional training programs failing to meet their ongoing needs. Many frontline workers lack access to consistent learning opportunities, digital skills, and tools tailored to their environments. To bridge this gap, employers must invest in continuous, on-the-job training that is role-specific, personalized, and integrated into daily work to boost engagement, retention, and productivity.

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