Frontline workers, vital to industries like retail, construction, and hospitality, face significant challenges such as limited training, poor communication, and time constraints. Lighthouse Research's study reveals only 24% of frontline employees feel adequately trained, leading to lower performance and retention. Effective L&D, with tailored, accessible, and mobile-friendly training, addresses skill gaps, improves clarity on expectations, and fosters career growth. Employers prioritizing collaborative learning, career mobility, and relevant technology achieve stronger workforce performance, retention, and ROI. Investing in frontline development transforms challenges into opportunities for sustained business success.

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