The Adaptable Workforce Playbook 1 of 3 focuses on workforce effectiveness in retail, providing a systems-thinking approach to building a high-functioning, future-ready workforce. Retailers face challenges such as evolving worker expectations, digital transformation, and persistent labor shortages. The guide proposes three strategies: leveraging AI to enhance human capabilities, streamlining operations to increase speed and agility, and fostering a culture of innovation and change. Case studies from Target and Puma show how modern platforms like Workday can improve efficiency, retention, and planning. Action steps include evaluating current systems, identifying blind spots, and preparing for deeper transformation with additional resources.

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