The "Adaptable Workforce Playbook 1: Workforce Effectiveness in Hospitality" explores how hospitality organizations can build a high-performing, future-ready workforce using systems thinking. It highlights the need to adapt to new worker expectations, AI-driven digital transformation, and operational inefficiencies. Key strategies include augmenting human roles with AI, decluttering operations for speed, and fostering a culture of innovation and change. Case studies from Innisfree Hotels and Southwest Airlines show real-world success with Workday’s unified, AI-native platform. The guide emphasizes holistic transformation through data-driven decisions and internal buy-in, supported by Workday and Cognizant’s industry expertise.

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