RingCentral’s Engage Messaging offers a superior alternative to live chat by enabling asynchronous, cross-device conversations that retain full history and context. Unlike traditional chat, it allows customers to switch between web and mobile seamlessly and supports multiple conversations at any time. The platform includes live-chat, embedded web, and mobile modes, and integrates rich media, localization, and chatbot capabilities for 24/7 support. It also supports co-browsing, advanced triggers, and app integration—streamlining customer engagement and reducing agent workload through automated tier 1 interactions.

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