Executive Summary When organisations use calling services from a UCaaS provider, integrated with Microsoft Teams, they have the best opportunity to minimise telecom costs, deliver advanced calling features and get higher levels of reliability. In fact, almost 88% of those using Microsoft Teams for messaging and meetings, with a separate UCaaS provider for calling, plan to maintain those calling services. Those responsible for Microsoft Teams planning and operations should evaluate the benefits of integrating UCaaS with their Teams app. Alternatively, organisations can implement a hybrid environment using integrated UCaaS provider capabilities into Teams, as well as Direct Routing from their UCaaS provider to support those only using the Teams app for calling.

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