The June 2025 report shows that property and casualty insurers are shifting to connected claims ecosystems to improve customer satisfaction and efficiency. Traditional, fragmented processes are being replaced by integrated systems that treat the claims journey as a unified experience. Repair satisfaction is directly tied to overall insurer satisfaction, and specific stress points—such as injuries, total losses with loan gaps, and first-time claims—strongly influence customer retention. Real-time data sharing and automation enable proactive risk management. Successful ecosystems require thoughtful integration of technology, services, and workflows.

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