The June 2025 report highlights how insurers are modernizing payment ecosystems to meet growing demands for real-time, digital, and self-service experiences. These changes are driven by consumer expectations shaped by other industries. Payment providers are expanding platforms and integrating services to create efficient, data-driven insurance ecosystems. Fully integrated inbound and outbound payment solutions offer streamlined vendor management, improved customer experience, and innovative features such as pay-as-you-go workers’ compensation and digital multiparty claims, positioning carriers for operational gains and competitive advantage.

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