Many energy providers have set up dedicated websites for residential customers to self-serve, view their energy usage and recommendations for saving energy, pay bills, and even contact the utility. But many can be limited in scope, and fail to deliver real value to customers. Utilities who upgrade to a customer portal can provide a more personalized customer experience that drives more engagement from their customers and improves customer satisfaction. Utility customer portals have the ability to meet customers where they are either as a standalone website or embedded within existing touchpoints through APIs.

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