Connecting the dots: automating customer and network workflows to deliver better experiences and greater productivity Published by2 Introduction The old world of telecoms is ending. The era of function ­specific hardware in which discrete systems were used to operate the network is coming to a close and specific tasks are being replaced with virtualised network functions which are increasingly software ­defined. The efficiency and flexibility of this new mode of operation have the potential to enable communications service providers (CSPs) to reset their cost of operations to a sustainable level and equip them to participate and compete in the more extensive digital value chain. However, while the theory looks attractive, reality lags. CSPs are still on their transformati

Join for free to read