The April 2025 report on property and casualty claims management systems highlights trends transforming the market, including the shift to cloud/SaaS models that lower infrastructure costs and speed up deployments. Vendors are moving from disruptive updates to continuous improvements using DevOps and modular design. Low-code/no-code tools are empowering business users to make system changes, reducing IT reliance. Claims ecosystems are becoming more modular and data-driven, while AI is advancing from basic copilots to tools that handle intake, notes, and documentation. Agentic AI is emerging, enabling digital workers to autonomously manage and adapt claims workflows.

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