The April 2025 report reviews life, annuity, and benefits claims systems, profiling seven vendors and highlighting modernization trends in the insurance industry. Over half of insurers still rely on legacy platforms, which contribute to inefficiencies, errors, and fragmented data. Modern claims systems leverage AI and analytics for fraud detection, outcome optimization, and improved decision-making. Consumer expectations for real-time, mobile-friendly service are driving the adoption of digital tools like chatbots and AI-driven call centers. New platforms offer flexible configuration, cloud capabilities, and streamlined workflows to enhance operational agility.

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