The eBook 6 Proven Techniques to Achieve Customer Self-Service Success outlines strategies to improve digital experiences and reduce support costs. It recommends identifying key self-service content through customer journey analysis and support issues, surfacing information across silos with a unified search index, and prominently displaying a generative search box to deflect cases. Proactively offering contextually relevant content and using AI to continuously improve personalization further enhance effectiveness. Finally, leveraging search analytics helps measure success through case deflection, click-through rates, and customer satisfaction. Real-world examples show millions saved in cost-to-serve and significant boosts in employee and customer satisfaction.

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