The eBook 6 Strategies for Improving Self-Service in Salesforce Experience Cloud outlines how to reduce costs and boost satisfaction by making digital support more effective. It recommends expanding knowledge reach with intelligent search across all sources, creating visually unified search results, and improving case deflection with Intelligent Case Assist to classify and route issues accurately . Real-time personalized recommendations, enriched EinsteinBot capabilities, and continuous improvements based on search analytics further enhance the experience. Case studies show results like Tableau saving $1M per month and Palo Alto Networks saving $200M in two years by applying these strategies.

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