Zenoss’ community enables mass collaboration and crowdsourcing for customers while giving Zenoss the collective intelligence it needs to serve customers faster. Through new capabilities and engagement strategies, Zenoss has gained greater insight into the needs of its customers. The company also uses its community to proactively engage customers in the product development process, improving satisfaction and reducing support tickets after release. www.higherlogic.com © Higher Logic. All Rights Reserved Zenoss Community Helps Create Customers for Life AT A GLANCE Zenoss builds real-time IT service models that train machine learning algorithms to predict and eliminate outages in hybrid IT environments, dramatically reducing downtime and IT spend. CRM: Zenoss + Custom

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