Customers for Life: Meet the Zenoss T echZen User Community Today’s preferred customer experience combines support, community, and outreach into one unified platform. Zenoss has facilitated a user community for over 10 years, becoming the de facto online gathering place for IT Ops customers. Recently, Zenoss enhanced customer experience by revamping its online community – name, brand, and all. The company prioritized five initiatives: › Migrating all existing community discussions and user profiles › An open API for its CRM integration › Support and other existing solutions › User experience and interface › Dynamic public and private customer community forums CASE STUDY: Zenoss © Higher Logic. All Rights Reserved | 1 Over 3,500 active members worldwide 5-10% increase in

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