Ygrene Gains Platform Reliability and Reduces Handle Time 50% with Five9 The Intelligent Cloud Contact Center Ygrene Case Study Company Profile Ygrene offers an alternative way to finance energy-efficient and renewable energy upgrades for residential and commercial properties. As a leading Property Assessed Clean Energy (PACE) provider, Ygrene financing is an assessment of the property, not a loan, and is repaid through property taxes. Industry Financial services Website www.ygrene.com Challenges • Poor platform reliability and performance • Inability to implement IVR and IVA • Inability to provide best in class customer experience due to existing cloud platform issues Solutions • Inbound Contact Center • Digital Engagement – Chat • Digital Engagement – Email • Digital Engagem

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