Hoglund Leverages Five9 to Save Over $1 Million The Intelligent Cloud Contact Center Hoglund Case Study Company Profile Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota- based legal firm that handles cases involving bankruptcy, social security, and faulty drug and toxic exposure cases. Hoglund receives over 6,000 calls on a daily basis. Industry Legal Consumer Professional Services Website hoglundlaw.com Challenges • Meeting inbound and outbound call needs • Manual reporting taking up resources • Poor visibility into agent performance • Lack of integrations Benefits • Reduced manual report generation time by 50% • Increased YOY productivity by 2% • Moved workforce to a 100% work from home environment • Saved $1.2 million by moving to Five9 • Significantly re

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