Linear Integrates with Five9 and Zoom Phone The Intelligent Cloud Contact Center Linear Case Study Company Profile Linear Financial Technologies (Linear), a fast-growing fintech company, enables digital loan originations and servicing for credit cards, loans, and deposit accounts. Industry Financial Services Website www.linearft.com Challenges • Lacked an integration between UCaaS and CCaaS • Ability to scale and work remotely • Limited visibility and lack of reliability in reporting capabilities • Inability to make real- time decisions Solutions • Blended • Admin Console • Supervisor Console • UC Adapter Zoom Phone • Technical Account Manager Benefits • Enabled robust, real-time reporting • Improved first contact resolution • Reduced average call handle times by 15-20% per cal

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