Vibrant Customizes Member Experience with Five9 and Microsoft Teams The Intelligent Cloud Contact Center Vibrant Credit Union Case Study Company Profile Vibrant Credit Union serves more than 50,000 members nationwide with 26,000+ calls and 800+ chats a month. Industry Financial services Website www.vibrantcreditunion.org Challenges • Reliability and stability issues with on-prem solution • Lack of system integration across CC and UC • Inaccurate data and reporting • Poor agent and member experience Solution • Inbound Contact Center • Admin Console • Supervisor Console • Digital Engagement – Email • UC Integration with Microsoft Teams • Technical Account Manager Benefits • Improved first-call resolution • Reduced average handle time • Enhanced reporting capabilities • Improved ag

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