Five9 Agent Assist uses AI to enhance agent performance and customer service by providing real-time guidance, transcriptions, summaries, and compliance prompts. It empowers agents with tools like AI checklists, coaching cards, and objection handling, while helping reduce average handle time (AHT) and after-call work (ACW). Integrated with CRMs and built on low-code platforms, it enables fast deployment and customization. The platform improves onboarding, supports upsell opportunities, ensures regulatory compliance, and boosts CSAT—delivering tangible ROI and elevating contact center efficiency.

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