Case Study
WHY COOKIE CUTTER TECH JUST DOESN’T CUT IT
How identifying 'personas' can help you better understand and implement solutions your agents and teams will actually use WHY COOKIE CUTTER TECH JUST DOESN’T CUT IT“Weofferthattool,ifonlyouragentswoulduseit!”Thesewordsareutteredby nearlyeveryleaderofabrokeragefirm.Eachday,agentsandteamseagerly presentthenext‘game-changing’tooltotheirbrokerageleadershipwiththe promiseofitmakingthemmoreproductive. Inaseaofshinyobjects,brokerageleadersarefeelingthepressure.On average,brokerstodayarepurchasingmorethan12.4company-widetech solutions.Forlargerbrokeragefirms,thenumberismuchhigher.Andthis fragmentedapproachtotechnologycomesatasignificantcost—anaverage $67peragent,permonthormore—atatimewhenbrokerageprofitmargins areatanall-timelow.Withsignificantinvestmentandaplethoraoftoolsbeing provided,wehavetoas