Review & Insights Transformation What we discovered: N Brown were on the verge of a substantial digital transformation, which meant their contractor workforce was going to be a key resource for them. But our review found that they had very little governance over their contract staff - with multiple suppliers, uncontrolled cost management, inconsistent quality and long tenured contractors. With so much at stake, our number one priority was to remove the risk from their talent function, implementing a new perfect fit strategy. ??? Solution: We initiated a managed service programme which included: • A migration strategy to migrate 90 contract workers to permanent staff • The implementation of a central sign off process • A single process for all time recording • A single consolidated billing

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