Western Union Automates Payment Services with Self-Service Solutions
Western Union Automates Payment Services with Self-Service Solutions
1 PagesWestern Union Automates Payment Services with Self-Service Solutions SUCCESS STORY Western Union is considered a global leader in payment services. They provide consumers and businesses with fast, reliable and convenient ways to send and receive money around the world. Challenges The Western Union use of 30 separate and outdated IVR systems didn’t allow much-needed insights into self-service performance, or enable Western Union to make qui
