Delivering superior self-service to improve customer experience in Healthcare
Delivering superior self-service to improve customer experience in Healthcare
2 PagesSUCCESS STORY: CLÍNICA DÁVILA Delivering superior self-service to improve customer experience in Healthcare Genesys Cloud—more calls answered, much less outpatient absenteeism Looking Ahead to Changing the Healthcare CX Landscape Healthcare Provider Delivers Holistic Customer Journeys Clínica Dávila is a healthcare institution dedicated to securing and improving people’s health both efficiently and cost-effectively. Clínica Dávila is focused on bringing together technology, business and operational management, customer education, and research innovation. One of the most important private health centers in Chile, Clínica Dávila sees 550,000 inquiry calls, 95,000 emergency cases, 24,000 surgeries, 38,000 admissions, and 8,000 child births annually. They have 550 beds, 16 surgic
