Welch Dental set out to find a new communication system to give him the capabilities and insight his practice needed
Welch Dental set out to find a new communication system to give him the capabilities and insight his practice needed
3 PagesCase Study: Welch Dental Not many people know that it can take nearly 800-1,000 calls a day to help people keep their teeth white and straight. But Welch Dental Group knows these challenges all to well. They were working with high call volumes and inevitable customer complaints—which they had not way of tracking or verifying. This wasn’t good enough for Dr. Gary Welch, who set out to find a new communication system to give him the capabilities and insight his practice needed. AT A GLANCE: SITUATION: • 18,000 active patients • High call volumes • Limited anecdotal reporting ability • Disputes causes unverifiable • Commitment to excellent care SOLUTION: • MiVoice Call Recording • MiContact Center Quality Management RESULTS: • Improved dispute resolution • Assurance about agents
