HealthEast needed to improve the way it communicates with staff, physicians, nurses, and patients
HealthEast needed to improve the way it communicates with staff, physicians, nurses, and patients
4 PagesCase Study: HealthEast AT A GLANCE: SITUATION: • Complex healthcare system spanning four hospitals, one long-term and three short-term acute centers, plus 14 clinics and specialty clinics • Outdated Avaya contact center solution not meeting its needs • Needed to access data from Epic via contact center and channel applications SOLUTION: • MiVoice Business • MiContact Center • MiCollab As one of the largest health care providers in Saint Paul, Minnesota, HealthEast was struggling with an out- of-date contact center and communication solution. The health care organization is on a mission to enable patients and internal users to use a variety of communication channels, and to more easily access data needed to improve the interactions. As part of a larger strategy around so
