AT A GLANCE: SITUATION: • Critical need for 24/7 uptime in communication system • Desire for greater control over reliability • Network infrastructure extending to multiple sites • Need for a powerful management and monitoring tool SOLUTION: • Mitel MarWatch fault and performance management software implemented to monitor and manage Mitel business communication system performance. RESULTS: Managing a business communications network infrastructure that extends to multiple locations can be challenging. In the 24/7 hotel industry, uptime is critical to guest service, making this task even more daunting. Firmdale Hotels tackled this problem head-on, deploying Mitel MarWatch fault and performance management to monitor and manage the service quality of their Mitel unified communicati

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