Case Study: TELErhythmics Technology has enabled companies like TELErhythmics take patient monitoring outside hospital walls. But TELErhythmics needed technology that could keep up with the new communication demands this paradigm demands. Call recording and recall are essential when people’s health is at stake. So TELErhythmics set out to upgrade their systems that would lead to some unexpected benefits. AT A GLANCE: SITUATION: • 400-500 calls per day • Need for warm, calm demeanor • Difficulty locating specific calls • Limited call storage duration • High need for accuracy SOLUTION: • MiVoice Call Recording • MiContact Center Quality Management RESULTS: • Improved quality of service • Simplified dispute resolution • Greater patient retention • Enhanced call search functionality • Ve

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