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Vodafone Portugal Is Improving The Customer Experience With Unified And Easy-To-Use Online Channels

Vodafone Portugal Is Improving The Customer Experience With Unified And Easy-To-Use Online Channels

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www.informatm.com © 2010 Informa Telecoms & Media 1 Case study: Vodafone Portugal is improving the customer experience with unified and easy-to-use online channels 23 November 2010 Julio Puschel • Vodafone Portugal has launched an integrated customer-care platform to make online channels more attractive and consequently reduce the number of interactions with the operator’s customer service representatives. • The operator is making an effort to ed

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Telecoms Industry
Customer Experience
Contact Centers

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