Home

Case Study

UK High Street Fashion Retailer Styles Better Online Customer Journeys

UK High Street Fashion Retailer Styles Better Online Customer Journeys

eGain
Pages 1 Pages

COMPANY This century old fashion retailer has grown from a single shop retailing menswear to a multinational group with 8 online and hundreds of physical stores, and an annual turnover of $4B. It owns and sells several high street brands. It is also one of the largest employers in the UK with 45000 people working for it. CHALLENGE The multibrand retailer, in sync with the digital times, has established a substantial web presence. In fact,

Join for free to read

Related Solution Sets

E-commerce
Retail Industry
Contact Centers

You Might Also Like


LTIMindtree helps leading UK retailer transform in-store and online customer experience with omnichannel
Case Study LTIMindtree helps leading UK retailer transform in-store and…
LTIMindtree

Customer experience: Creating value through transforming customer journeys
Report Customer experience: Creating value through transforming…
McKinsey & Company

UK retailer Next uses production print to help drive up efficiency, productivity and restart online retailing after lockdown
Case Study UK retailer Next uses production print to help drive up…
Ricoh

A high-street retailer
Case Study A high-street retailer
OPP

More from eGain


Fashion Email
Case Study Fashion Email
eGain

Fashion Hub
Case Study Fashion Hub
eGain

Vodafone Portugal Is Improving The Customer Experience With Unified And Easy-To-Use Online Channels
Case Study Vodafone Portugal Is Improving The Customer Experience With…
eGain

A Leading American Direct Banking and Payment Services Company Uses Email Management to Smooth Out Bumps in Online Customer Service
Case Study A Leading American Direct Banking and Payment Services Company…
eGain
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info