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Virtual Agent handles 80% of Kenwood/DeLonghi service centre location request

Virtual Agent handles 80% of Kenwood/DeLonghi service centre location request

Netcall
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Virtual Agent handles 80% of Kenwood/DeLonghi service centre location requests The Challenge The Kenwood/DeLonghi UK contact centre receives enquiries for pre-sales advice and after-sales support, the majority of which are phone-calls and are answered by a live contact centre operator. The Service Team found that many of the after-sales calls were from customers enquiring where their local service centre was located (locator calls). They es

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