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ASML supports employees with AI-enabled Virtual Agent

ASML supports employees with AI-enabled Virtual Agent

ServiceNow
Pages 5 Pages

ASML has enhanced employee support with ServiceNow’s AI-enabled Virtual Agent, Violet, achieving an 80% user satisfaction rate and connecting 6,000 employees within the first few weeks. This innovation is part of ASML's broader digital transformation, helping to automate IT services, reduce support ticket volumes, and increase predictability to 90%, allowing the company to focus on high-value projects.

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