AI-powered service operations for Citrix Virtual Apps and Desktops—delivered through ServiceNow’s Virtual Agent and Citrix ITSM Connector—dramatically reduce productivity drains for both IT teams and employees in hybrid work environments. By integrating ServiceNow and Citrix, organizations can automate high-volume, repetitive tasks like session resets and provisioning of virtual apps and desktops, which are among the most common IT incidents and can number in the thousands annually.

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