MORE TH>N improves customer service while enabling agents to better manage ‘call spikes
MORE TH>N improves customer service while enabling agents to better manage ‘call spikes
2 PagesMORE TH>N improves customer service while enabling agents to better manage ‘call spikes’ The Challenge Following a sustained TV advertising campaign, MORE TH>N realised it was losing potential customers because agents could not handle all the resulting increased numbers of calls. Mark Christer, Customer Services Director says, “This is a common problem for advertisers because the resource requirement during advertising call spikes is signif
