Vanderlande, specializing in logistics automation, partnered with AudioCodes to shift to Microsoft Teams Phone and enhance their CCaaS with Voca CIC, aiming for operational efficiency and reliability. Their journey from a costly CCaaS to Voca CIC brought improved uptime, cost savings, and seamless Microsoft Teams integration. Key benefits included reliable contact center environment, enhanced call routing, conversational AI features, and overall better customer experience. The partnership also focused on understanding Vanderlande's unique needs, leading to a strategic collaboration that significantly enhanced their communication infrastructure.

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