Financial services firms using Microsoft Teams for messaging and meetings should integrate UCaaS for calling instead of relying solely on Teams Phone System. Metrigy’s research shows UCaaS provides greater cost savings, superior reliability (five-nines uptime), broader global coverage, and more advanced features like call analytics, compliance controls, and CRM integrations. Direct Routing with a UCaaS provider enables flexible deployment, stronger security, and avoids full reliance on Microsoft. UCaaS integration also preserves communication continuity during Teams outages and supports tailored needs, making it the strategic choice for cost-efficient, resilient telephony.

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