Case Study
Kaplan North America- Voice innovation and modernization for a large contact center
AudioCodes successfully modernized Kaplan North America's outdated voice network, a major educational provider with a complex, distributed infrastructure. They streamlined operations, simplified management, and reduced costs through high-capacity SBCs, the One Voice Operations Center management suite, and WebRTC softphones. Benefits include enhanced customer experience, streamlined infrastructure, lower equipment and operational costs, improved reliability, and ongoing expert support. This transformation has enabled Kaplan to innovate and better manage their extensive communications systems.