Small and mid-size businesses (SMBs) prefer integrating Microsoft Teams with Unified Communications as a Service (UCaaS) providers for telephony due to lower costs, stronger reliability, and advanced features. Using UCaaS allows SMBs to maintain their existing telephony infrastructure while enjoying the benefits of Microsoft Teams. UCaaS providers offer 99.999% uptime, better global coverage, and more innovative features like SMS, call recording, and advanced analytics. UCaaS also allows SMBs to use Direct Routing to connect Teams to the PSTN, offering flexibility and cost savings over Microsoft’s own calling plans【135†source】.

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