Renewal by Andersen uses Medallia Video to gather customer feedback through mobile-recorded videos, enhancing both customer and employee experiences. This feedback informs service improvements and recognizes team performance, especially for roles that don't interact directly with customers. With 200,000 annual surveys already providing insights, video added emotional depth and authenticity. The marketing team also incorporates the videos into social media and website content, updating weekly. Internally, video feedback is tied to specific jobs for employee recognition and used in recruitment to showcase authentic team testimonials.

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