Medallia’s partnership with Oracle enhances Voice of the Customer (VoC) and Voice of the Employee (VoE) programs by integrating real-time feedback into Oracle ERP, HCM, and CX applications. The platform captures billions of experience signals across voice, video, digital, IoT, and messaging channels, using AI and machine learning to generate predictive insights. This allows organizations to act on feedback instantly, reduce churn, and improve operational efficiency. Medallia’s solutions are certified on Oracle Cloud Infrastructure and available in the Oracle Cloud Marketplace, delivering a future-proof, data-driven approach to customer and employee engagement.

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