Medallia and Visier’s PDF explains how combining employee and customer experience data helps businesses improve satisfaction, performance, and retention. Organizations with high EX and CX scores grow faster and are more profitable. By integrating feedback from both employees and customers, companies can identify root causes of service issues, align teams, and take faster action. A framework of Ask, Align, and Act guides organizations to assess, collaborate, and implement change effectively. Sharing real-time data across departments reduces silos, enhances transparency, and ensures strategies serve both customer and employee needs.

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