US-based Entertainment Enterprise Lowers the Cost of Support and Improves Agent Performance by Implementing a Uniquely Creative Staffing Model
US-based Entertainment Enterprise Lowers the Cost of Support and Improves Agent Performance by Implementing a Uniquely Creative Staffing Model
3 PagesResultsCX helped a US-based entertainment enterprise reduce support costs and enhance agent performance by implementing a uniquely creative staffing model. By optimizing shift management and scheduling for a 12-hour, 7-day support service, ResultsCX addressed inefficiencies caused by overlapping schedules and idle capacity. This innovative approach balanced peak-volume demands with agent engagement, improving productivity and customer support while minimizing unnecessary expenses.
