Jackson Hewitt Improves Agent Performance With Five9 Enterprise WFM The Intelligent Cloud Contact Center Jackson Hewitt Case Study Company Profile Jackson Hewitt Tax Service, Inc. is an innovator in the tax industry, with a mission to provide customers access to simple, low-cost solutions to manage their taxes and tax refunds. With close to 6,000 franchised and company-owned locations, including 3,000 in Walmart stores, Jackson Hewitt makes it convenient for customers to file their taxes. Industry Professional services Website jacksonhewitt.com Challenges • Poor agent adherence to scheduling • Complex code system to report time and activities • Inability to forecast staffing needs Benefits • Standardized event code for reporting • Transparency into agent activities • Dat

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