AI Bot Accelerates Agent Learning Curve and Drives 33% Reduction in Negative Customer Responses Around Level of Effort
AI Bot Accelerates Agent Learning Curve and Drives 33% Reduction in Negative Customer Responses Around Level of Effort
2 PagesResultsCX helped a U.S. streaming entertainment client accelerate agent proficiency and reduce negative customer responses by 33% through an AI-driven bot providing real-time, directional guidance on call flows. This tool shortened the agent learning curve, improved response times, boosted efficiency, and enhanced employee morale. By focusing on primary issue drivers, ResultsCX enabled agents to deliver better customer experiences with less effort, significantly improving operational performance and customer satisfaction.
