This customer story describes how a leading U.S.-based Salesforce application provider improved AWS visibility and performance management by deploying ExtraHop. With more than 125,000 users across 35 countries, the company needed deeper insight into application delivery, DNS, Active Directory, and load balancing in a predominantly cloud environment. ExtraHop provided real-time wire-data analytics with full transaction visibility that other tools could not offer, enabling faster diagnosis of configuration issues and service degradation, as noted on page 1. The platform helped reduce unknown risks, optimize auto-scaling events, improve customer experience through proactive alerts, and manage AWS resources more efficiently and cost-effectively.

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