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Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service

Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service

Interactive Intelligence
Pages 2 Pages

Contact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: Creative Memories Headquarters: Yellow Springs, OH Industry: Direct Selling Challenge: Replace propr

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