Case Study Summary Customer: Consulta Direct Headquarters: Johannesburg, South Africa Industry: Research Acquisition Product(s) Replaced: ? In-house developed CATI system Number of Users: ? Agents: 85 Challenge: To deploy a customised contact centre solution that made allowances for the unique circumstances facing the South African research industry. Product(s) Deployed: ? Customer Interaction Centre ™ (CIC) ? Inter

Join for free to read