Home

Case Study

Multi-channel IVR Increases Operation Efficiencies

Multi-channel IVR Increases Operation Efficiencies

Interactive Intelligence
Pages 2 Pages

Contact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: Ci Direct Headquarters: Harlan, IA Industry: Outsourcing Challenge: Replace proprietary IVR with a

Join for free to read

Related Solution Sets

Contact Centers

You Might Also Like


Paysafe Improves Npower’s Ivr Payment Processing And Increases Operational Efficiencies
Case Study Paysafe Improves Npower’s Ivr Payment Processing And Increases…
Paysafe Group

Optimal Payments Improves Npower’s IVR Payment Processing and Increases Operational Efficiencies
Case Study Optimal Payments Improves Npower’s IVR Payment Processing and…
NETBANX

Argos Direct Strengthens UK-Wide Multi-Channel Retail Operation With Supply Chain Solution
Case Study Argos Direct Strengthens UK-Wide Multi-Channel Retail Operation…
Manhattan Associates

Eram Measured Customer Potential Using Multi-Channel Activation
Case Study Eram Measured Customer Potential Using Multi-Channel Activation
Numberly

More from Interactive Intelligence


Teleservices Firm Deploys Unified Communications Software Suite to Cost-effectively Deliver Multi- Channel Customer Service
Case Study Teleservices Firm Deploys Unified Communications Software Suite…
Interactive Intelligence

Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service
Case Study Universal Queuing and IVR Help Multinational Direct Selling Firm…
Interactive Intelligence

PBX Replacement Software Boosts Operational Efficiencies for the Small Enterprise
Case Study PBX Replacement Software Boosts Operational Efficiencies for the…
Interactive Intelligence

Magazine Subscription Fulfillment Company Uses Speech Recognition
Case Study Magazine Subscription Fulfillment Company Uses Speech Recognition
Interactive Intelligence
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info