Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer Service and Reduce Costs
Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer Service and Reduce Costs
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: SPS Commerce Headquarters: St. Paul, MN Industry: Supply chain services Challenge: Replace existing
